What can we do? We can inquire on your behalf about the status of a pending case before any state agency. We can offer advice on the best agency to handle your concerns. We can help you navigate the sometimes confusing web of services offered by the state government. Unfortunately, we cannot offer legal advice or intervene in pending litigation.

The best way to quickly obtain assistance with casework is by calling our office at (617) 722-1551. An initial phone call is usually the most efficient way to communicate with the office. 

You may also send a letter to our State House office.  Please include all of the information Senator Pacheco needs to follow up on your request. Be sure to include your signature on your letter, which allows our office to review your case and work on your behalf with the appropriate state agencies. You may also fax your information to (617) 722-1074 or send an e-mail to marc.pacheco@state.ma.us. 

Our address is:

Senator Marc R. Pacheco
State House, Room 312-B
Boston, MA 02133

Please include the following information in your letter: 

• Brief explanation: Describe the situation with which you require help as briefly and clearly as possible. The more clear and concise your explanation, the faster we can handle your case.

• Identification numbers: Please include your social security number as well as any case or file numbers.